Acceptance of Conditions.
(1) Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order over the phone. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.
(2) Cancellation.
Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.
(3) Allergies.
Please make us aware of any allergies when ordering. We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our kitchen.
(4) Delivery Times.
We aim to deliver your order to the address provided within 45-90 minutes (as with all restaurants during busy times and weekends, it can take a while longer). For the fastest delivery times please try to order before 6:30, after 8:30, or place an advanced order. In some circumstances, we will be able to notify you prior to ordering if we predict that we will be unable to deliver within the normal times, however on occasions it can be difficult to predict. If circumstances out of our direct control cause the delivery to be delayed we will do our very best to keep you updated.
(5) Minimum Order & Delivery.
We have an £10 minimum order for card payments within the restaurant. Payment for delivery is cash only for orders over £25 within a 2 mile radius from Thai Cottage Tadworth restaurant. Card payments over the phone are not accepted.
(6) Address details.
You agree to provide a valid POSTCODE, full address, and contact telephone number with your order. If you provide incorrect details we will be unable to deliver within any previously stipulated timescales provided by us. You agree not to withhold payment in circumstances where you were unable to provide a correct address or contact details.
(7) Order Confirmation.
We reserve the right to cancel your order if we are unable to establish contact with you by phone. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order over the phone, the total price will be confirmed to you before the order is completed upon request.
(8) Catchment Area & Delivery Times.
If you are from outside our stated catchment area then in most cases we will be unable to deliver to you.
(9) Food Description & Ingredients.
All dish descriptions on the website represent and describe the item in question. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). “Home-made” means created and cooked entirely from scratch by us.
(10) Portion Sizes.
We generally use standard 500ml and 650ml takeaway containers for all dishes. We reserve the right to use other packaging, however portion sizes will be equivalent. Please note some dishes may settle during delivery.
(11) Contract.
You are entering into a contract with Thai Cottage under its trading name for delivery of your order.
(12) Liability.
We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.
(13) Complaints / Requests.
Thai Cottage Tadworth will endeavour to handle all complaints and requests as quickly as possible. We take customer concerns seriously and aim to resolve issues promptly. Please raise any complaints or special requests at the time of ordering so they can be addressed effectively.
(14) Prices.
We reserve the right to increase prices at any point.
(15) Zero Tolerance Policy.
We operate a zero‑tolerance policy towards abuse of our staff. Any abusive behaviour will result in refusal of service.
(16) Viruses.
We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers.
(17) Cookies.
This site uses session cookies for the purpose of tracking your progress through the checkout process and holding your shopping cart contents. By using this site you consent to this cookie being placed on your computer and acknowledge that the site would otherwise not function accordingly.